LUGGAGE WARRANTY

Thank you for your purchase, we appreciate and welcome the opportunity to service you.

 

World Traveler warrants each of its products to be free from defects in material and workmanship. 

 

This warranty is only applicable when the product is used under normal conditions for which the product is designed, and does not cover accidental damage, normal wear and tear, misuse, improper care, or negligence. Additionally, the warranty does not cover cosmetic damage, lost or forgotten combinations of locking mechanisms, straps, and zipper pulls.  In the event of damage caused by a public carrier (i.e., airline, freight carriers, etc.), it is the responsibility of the user to file a claim with the carrier concerned at the time of damage. Original proof of purchase is required for warranty service.

 

Please note that World Traveler does not offer monetary refunds or compensation for defective items.

 

World Traveler does not warrant that it will be able to repair any product under this warranty or provide a replacement product that meets all the characteristics and functionalities of the original product.

 

For warranty service, you can contact our Customer Service Department at customersupport@ecworldimports.com or by regular mail at the address below:

ecWorld Enterprises, Inc.

26525 Ruether Avenue

Santa Clarita, CA 91350

 

Warranty Claim Procedure

Please follow the steps below for timely service on your defect product:

 

Warranty Claim Form

Download the "Warranty Claim Form" located at the bottom of the page

Print and/or fill out all information on the form

E-mail the completed form to customersupport@ecworldimports.com

 

Image/Photo

Provide 2-3 images per defective product using a smartphone or camera

a. Make sure at least one image is of the entire product and another image is of the defective area

(The clearer and more specific the image, the faster we can process your request)

Please e-mail your images to customersupport@ecworldimports.com

      *If there is a malfunction which cannot be described by a picture, please provide a short video demonstration.

 

Receipt

Original receipts are required for all warranty claims without exception (additionally, all products received as gifts must have a receipt with a date of purchase)

Please e-mail a copy of the receipt to customersupport@ecworldimports.com

 

No Access to Internet or E-mail/Other Miscellaneous Issues

If you do not have access to an e-mail account, please mail the above images and documents for claim processing.

 

Mail all items to:

ecWorld Enterprises, Inc.

Attn: Return/ Customer Service

26525 Ruether Avenue, Santa Clarita CA 91350

 

With the return, please make sure to include the completed "Warranty Claim Form", a copy of the receipt of purchase, warranty card, and return shipping payment in form of a check or money order (USD only)

 

Any product shipped back to World Traveler will be at the consumer's expense without exceptions

 

Additional Information

Please include a check or money order made out to "ecWorld Enterprises, Inc." for shipping and handling for any parts or replacements sent 

-Luggage $30.00 (per piece)

 

For credit card payments, we accept VISA or MASTERCARD. Please contact Customer Service with all relevant information

 

You will receive a response within 7 to 14 business days regarding a replacement or repair for your defective product

 

We only service the continental USA

 

**Any missing or incomplete information may cause a delay in processing your warranty claim. Please make sure all sections of the "Warranty Claim Form" are filled out. You are responsible for all information entered onto the form. Any discrepancies may result in a re-processing fee or a void on the warranty claim for the product.